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Luxury Accommodation

Kangaroo Valley | Southern Highlands

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Privacy Policy

The Holidays Collection & Kangaroo Valley Escapes has adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (“the Privacy Act”). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

What is Personal Information and why do we collect it?

Personal Information is information that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, and phone numbers.

This Personal Information is obtained in many ways including our website, emails from you, phone conversations with you, or information feeds from third party accommodation booking platforms.

We collect your Personal Information for the primary purpose of providing our services to you, including follow up reviews or marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

We generally do NOT collect Sensitive information, and if we do, it will be used by us only:

 For the primary purpose for which it was obtained

 For a secondary purpose that is directly related to the primary purpose

 With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties, including third party accommodation booking platforms. In such a case we will take reasonable steps, generally by summarising your accommodation booking details in our emails to you, to ensure that you are aware of the information provided to us by the third party.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

The Holidays Collection & Kangaroo Valley Escapes will not charge any fee for your access request, but if the nature of the request becomes excessive or unreasonable, we may charge an administrative fee for handling your review of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We  will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:


Holidays Collection & Kangaroo Valley Escapes

Gerringong, Hyams Beach, Bowral, Kangaroo Valley

bookings@holidayscollection.com.au

02 4411 7000